FAQ

FAQ

HOW DO I ORDER A CUSTOM ORDER?
DO YOU HAVE AN IDEA FOR A UNIQUE NAIL DESIGN? SEND US A MESSAGE VIA INSTAGRAM @NAILSONNAILSOFFICIAL WITH YOUR WISHES AND POSSIBLY PHOTOS FOR INSPIRATION. WE WILL CONTACT YOU TO DISCUSS THE POSSIBILITIES AND PRICE. IN THE MENU YOU ALSO HAVE A SEPARATE PAGE WITH ALL INFORMATION ABOUT CUSTOM ORDERS !

HOW DO I DETERMINE THE CORRECT SIZE FOR MY NAIL SET?
ON OUR WEBSITE YOU WILL FIND A SIZE GUIDE TO DETERMINE YOUR NAIL SIZE. IF YOU HAVE ANY DOUBT, YOU CAN ALWAYS CONTACT US FOR ADVICE. PLEASE NOTE THAT CUSTOM MADE NAIL SETS CANNOT BE RETURNED.

HOW LONG WILL IT TAKE FOR DELIVERY OF MY NAIL SET?
WE AIM TO COMPLETE AND SHIP THE NAIL SET WITHIN 3-5 WORKING DAYS. DURING BUSY TIMES, SUCH AS DURING HOLIDAYS, DELIVERY TIME CAN BE EXTENDED BY MAXIMUM 2 DAYS. YOU WILL RECEIVE A TRACK & TRACE CODE AS SOON AS YOUR ORDER HAS BEEN SHIPPED.

CAN I RETURN MY NAIL SET IF I AM NOT SATISFIED?
BECAUSE ALL OUR NAIL SETS, BOTH CUSTOM MADE AND FIXED SIZE SETS, ARE HANDMADE AND MADE TO ORDER, WE UNFORTUNATELY CANNOT ACCEPT RETURNS. THIS ENSURES THAT YOU WILL ALWAYS RECEIVE A COMPLETELY NEW SET AND NOT SECOND-HAND PRODUCTS. SHOULD ANY DAMAGE OCCUR DURING TRANSPORT, PLEASE CONTACT US AND WE WILL LOOK FOR A SUITABLE SOLUTION TOGETHER.

WHAT IF I HAVE A QUESTION ABOUT MY ORDER?
FOR QUESTIONS YOU CAN REACH US VIA THE CONTACT FORM OR VIA INSTAGRAM @NAILSONNAILSOFFICIAL. WE WILL BE HAPPY TO HELP YOU ASAP ON WORKDAYS!

HOW LONG WILL THE NAILS LAST?
WITH EVERY NAIL SET YOU GET ONE FREE TOOLKIT WITH, AMONG OTHER THINGS, NAIL GLUE AND STICKY TABS. WITH NAIL GLUE, THE NAILS CAN STAY ON FOR 2-3 WEEKS. WITH STICKY TABS, THE NAILS CAN STAY ON FOR 1-3 DAYS. WE DO NOT RECOMMEND WEARING THE NAILS FOR LONGER THAN 1-1.5 WEEKS DUE TO POSSIBLE LIFTING, WHICH CAN CAUSE WATER TO BECOME TRAPPED UNDER THE NAILS.                                                           

ARE THE NAILS REUSABLE?
YES, OUR NAILS ARE OF HIGH QUALITY, SO THEY CAN BE WORN MULTIPLE TIMES IF YOU REMOVE THEM CAREFULLY AND STORE THEM PROPERLY.